Frequently Asked Questions

To book a standard reservation we collect 50% and then the balance due 7 days prior to check-in. When you book online it will take a $100 payment that we will apply to the 50% due and charge the credit card on file. To learn more click on the orange button on the home page that says “How to Book a Reservation”. It is a short video that explains how to navigate our website and book a reservation online.
When booking online there will be a “Promo Code” field where you can enter your discount voucher information. Disregard the standard pricing that will not be charged that amount. It will take a $100 payment that will be applied to the taxes and cleaning fee. To learn more click on the orange button on the home page that says “How to Book a Reservation”. It is a short video that explains how to navigate our website and book a reservation online.
Yes, you would only be charged the cleaning fee once if you are combining vouchers for consecutive nights.
Yes. We have a cleaning company that comes in after every guest visit to clean each property.
All of our cabins are individual homes that are located in different areas throughout Lake Arrowhead and Running Springs. On each property page there is a “Map” button on the upper left side that will show you the exact location of that property. To view the location of all of our properties at once, on the “Properties” tab, you can select Map view instead of list or thumbnail. Watch the “How to Book a Reservation” video to learn more.
Yes...we do have several properties that are walking distance from each other. We also have 2 cabins that are right next door to each other. Please click on map view under the properties tab to zoom in and out. You can also contact us for more details.
The maximum number of guests is 10 per property. There is a San Bernardino County Code Enforcement law that limits the maximum number of guest at ALL short-term rentals to 10 per property. Children under the age of 2 don't count toward the total guest count.
Approximately 7 days prior to check-in, we will email you the pre-arrival information that includes the address, directions and codes to the front door and alarm, if there is one. All of our cabins have a keyless entry system or a lockbox, so you don't have to pick up the keys at an office or meet anyone at the property.
No...we provide bedding and towels in each of our properties. In Summer, many guests bring beach towels for the lake and in Winter, many bring heavier comforters and throw blankets for watching TV, reading, etc. We provide a starter amount of toilet paper, roll of paper towels and several trash bags. Please bring more based on the size of your group or length of your stay.
All of our kitchens are stocked with the basics...plates, bowls, utensils, glasses, pots and pans, coffee maker (with filters for ground coffee), blender, etc. Feel free to contact us if you have specific questions about certain items in the kitchen. We do have a concierge service if you want us to stock the kitchen with groceries prior to your arrival. Just let us know at least 7 days in advance of your stay.
Yes, all of our properties have wireless internet and there is no charge. The name and the password for the wireless internet is in the property binder onsite.
Yes, all of our properties have BBQ's provided for your use. Check the property description page to see what type of BBQ is provided. If it is a propane BBQ, the propane tank is provided. Charcoal use or outdoor fires are prohibited at all cabins.
Check-in is 4:00 p.m. and check-out is 11:00 a.m. We can rarely make exceptions to these times due to our cleaning crew's schedule. Any changes to these times would require prior approval.
We allow pets in the majority of our properties, with a $75 pet fee. The property description will state if we don't allow pets in that specific property. If you are booking a pet-friendly property, there will be a checkbox shown while entering your reservation information as an option. Please let us know at the time of booking your if you wish to bring a pet. We do not allow pets in the Antler Lodge, Arctic Lodge, Eagles Landing, Nestled Inn, Tavern Bay Lodge, or West Shore Lodge.
Yes, all of our properties have heat with a controllable thermostat.
The majority of our properties do not have air conditioning. Very few properties have air conditioning in Lake Arrowhead. We do provide fans to help circulate air during the summer months when it can get warm. The Eagles Nest Lodge has wall mounted AC units on both levels. The Yellowstone Lodge has a wall mounted AC unit on the upper level and the Lakeview Lodge has a wall mounted AC unit on the main level. The Oak Tree Lake House has central AC.
Yes, we provide a BluRay DVD player in all of our properties.
Almost all of our properties have wood-burning fireplaces. Please check each property page on our website to see photos and descriptions of the fireplaces available in each property.
Our portfolio of properties is changing on a regular basis. Please check each property profile page to see if there is a hot tub.
No, we do not allow any outdoor fires in fire is illegal and a major risk to a forest fire.
Yes, we provide a bundle of firewood for your use. Feel free to bring more or we can provide more for a nominal charge...just let us know. Firewood bundles can be purchased at many local grocery, convenience or hardware stores.
Big Bear is approximately 20 miles from Lake Arrowhead. But, it is about a 40 minute drive due to the slow speeds on the mountain highway.
Lake Gregory is approximately 10-15 minutes from Lake Arrowhead. Unlike Lake Arrowhead, it is a public lake and provides opportunities for guests to swim, ride on the lake's two 300-foot water slides, rent paddleboards, rowboats, paddleboats, sailboats and water cycles. Outside of the swimming area, anglers will find excellent fishing for trout, catfish and bass.
Snow Valley Ski Resort is a 20 minute drive from Lake Arrowhead. Bear Mountain and Snow Summit in Big Bear are a 40 minute drive.
In addition to the local mountain terrain and the National Forest that surrounds Lake Arrowhead, there is a snow tubing park adjacent to Snow Valley Ski Resort...only a 20 minute drive.
Lake Arrowhead is a private lake and fishing is restricted to owners of property in the "Arrowhead Woods" and their guests. Some of our properties are located within Arrowhead Woods and we do belong to the Arrowhead Lake Association with passes that allow you to fish at the lake, provided that you have a fishing license. You can purchase a fishing license at the Leroy's Sporting Goods store in Lake Arrowhead Village. Our properties that are in the Arrowhead Woods state in the property description on our website that they include an Arrowhead Lake Association beach club card that gives you access to the 2 private beach clubs and allows you to fish at Lake Arrowhead as our guest. Not all of our properties have these passes included.
Similar to fishing, swimming in Lake Arrowhead is limited to the owners of property in the "Arrowhead Woods" and their guests. Some of our properties are located in the Arrowhead Woods and we do have Arrowhead Lake Association (ALA) passes giving you access to the 2 private beach clubs at the lake...the Burnt Mill Beach Club and the Tavern Bay Beach Club. The two beach clubs are officially open from Memorial Day weekend to Labor Day weekend. You can still access the beaches year round with the beach club passes. Our properties that are in the Arrowhead Woods state in the property description on our website that they include a ALA beach club cards that gives you access to the 2 private beach clubs, the ALA hiking trails around the lake and allows you to fish at Lake Arrowhead as our guest. Not all of our properties have these passes included. Here is the list of properties that come with the passes: Amador Lodge, Antler Lodge, Arctic Lodge, Arrowhead Chalet, Cedarwood Lodge, Eagles Landing, Eagles Nest Lodge, Emerald Lodge, Grass Valley Lodge, Honey Bear Lodge, Lakeview Lodge, Lake View Tree House, Long Bar Lodge, Meadow Ridge Lodge, North Bay Lakefront Lodge, Rainbow Trout Lodge, Skyview Lodge, Sunset Lodge, Tavern Bay Lodge, Village Chalet, West Shore Lodge, Wildflower Lodge, Yellowstone Lodge and Yosemite Lodge.
There are many activities to enjoy in Lake Arrowhead. We have a "local info" tab on our website ... it has lots of great information about activities in Lake Arrowhead and the surrounding areas.
No...Lake Arrowhead is a private lake and only property owners in the "Arrowhead Woods" can launch a private boat on Lake Arrowhead.
No...there are no boat rental companies at Lake Arrowhead. But, the McKenzie Water Ski School will let you rent time on their ski boats with their instructors for waterskiing, wakeboarding or cruising the lake. There is also the Arrowhead Queen that gives tours on the lake. You can learn more by clicking on our "local info" tab or our website. Lake Gregory that is only 15 minutes away does have boat rentals. can rent paddle boards at the Marina or at the Wake and Wheel sport shop in Blue Jay Village if you have a beach club pass to access the lake.
Nestled in the magnificent San Bernardino National Forest, surrounded by pine, cedar, and dogwood, at an altitude of 5100', an area described as the "Alps of Southern California", and known as "the best kept secret on the West Coast, is a stunningly beautiful, cozy and quaint mountain resort paradise called Lake Arrowhead. Our community features countless outdoor recreational activities such as hiking, backpacking, camping, bicycling, lake tours, water and snow skiing, ice skating, fishing, horseback riding, and much more. With the stunning scenery and wildlife, comes a natural peacefulness that has lured people to these mountains for centuries.
The National Forest Adventure Pass is required for recreation use of the forest, its facilities and services. Passes are displayed upon the visitors parked vehicle. If no vehicle is parked, no pass is required. Since this is a recreational "use" fee and not a fee for "entry" to the National Forest, no pass is required for travel through, nor for activities that are "incidental" to thru-travel, such as stopping to take a photograph or use a restroom. Vehicles that do not display a valid pass in the windshield may receive a Notice of Non-Compliance. You can purchase a day pass for $5.00 or an annual pass for $30.00. They can be purchased at Leroy's Sporting Goods store at Lake Arrowhead Village.
Yes, there are special events throughout the year. Starting in May through Labor Day there is the free concert series. Every Friday and Saturday night there is a free live concert at the outdoor Main Stage at the Village. During the same months, there is a Farmer's Market every Friday afternoon at the Village. Here is a list of some of the other special activities: Annual Antique & Classic Wooden Boat Show in June, Annual Art & Wine Festival in June, 4th of July Fireworks Show above the lake, Jensens' Annual Lobster Fest in July, Annual Tour de Arrowhead Bike Ride in August, Annual Home Tour in September, Oktoberfest celebration each Saturday and Sunday during the month of October, Porsche Time-Line event in October.
Yes! There is a Stater Brother's Grocery Store at the Arrowhead Village and there is a Jensen's Market in Blue Jay Village and Cedar Glen.
Yes! We have a list of some of our favorite dining areas in the binder that we leave in each of our properties. You can also click on the "Restaurants" tab on our homepage or the Dining link under the "Local Info" tab to see a listing of some local restaurants.
Yes, there are several options. There is Hot Shots Coffee House in Blue Jay Village. There is also a Starbucks inside Jensen's Market in Blue Jay Village. At Lake Arrowhead Village there is, The Tea Exchange.
It just depends on the weather. If you don't have a 4x4 vehicle, it is recommended that you travel with chains during the winter. You can call the following number to check the status of the main highways prior to your visit to see if chains are required during a storm: 800-427-7623 enter Hwy 18.
If using a discount voucher, there are no refunds for cancellations. For all other reservations, a sixty (60) day notice is required. Cancellations that are made more than sixty (60) days prior to the arrival date will incur no penalty other than the credit card fees that were incurred. Cancellations that are made within 60 days of the arrival date, will forfeit the 50% reservation deposit unless the cabin is rented again to another party for the same dates. If a credit card is used, any credit processing fee % will be deducted from refund. Cancellations within 7 days of reservation are 100% non-refundable. Cancellations for reservations during the major holidays are non-refundable. These include Thanksgiving weekend, Winter Holiday (December 19 - Jan 4), MLK weekend, President's Day weekend, Memorial Day weekend, 4th of July and Labor Day weekend. Reservations cannot be rescheduled without 30 day notice prior to check-in and a $50 rescheduling fee applies.

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